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Julie Mink, Tealinc current President, joins Tealinc as Manager Value Creation. Intently focused on customer service and support, Julie develops customer-centric programs tailored to customer specific needs. Tealinc begins a monthly newsletter (Touchbase) providing news and educational articles for the industry. To this day the newsletter and email marketing program remains widely known and respected as an industry leading customer support tool. Tealinc begins development of a marketing database which becomes a cornerstone to its’ marketing presence.